An IVR is your corporation’ cloud-based IVR solution attendant. When you location a call to a company, there’s a voice that greets you civilly with a welcome message after which enables you to navigate to the answer – all without the help of a real agent. This is how IVR enables you to decorate customer support and create a higher enjoy in your leads with zero preparation time. Save expenses via reducing churn and maintaining your customers!
More leads on your business corporation
Use our online IVR system to cope with callers with their call and direct them to an appropriate man or woman department primarily based on their call records, buy statistics and vicinity.
Using our IVR system in India, respond to all customer queries professionally. Reduce customer waiting time. Automate customer support strategies and solve their queries in time.
More name dealing with capability
No greater top hour call load! With Is’s Cloud IVR Solutions in India, you may manage as a lot as 50 calls simultaneously.
With our IVR structures, your cloud-based IVR solution is available to your clients 24×7. Record messages and allow voicemail on non-running and 617 area code days. Allow your clients to recognise that you will get decrease again to them as soon as you decrease back to work.
Call recording with actual-time reports and analytics
Using our IVR device in India, reply to all customer queries professionally. Reduce patron waiting time. Automate customer service strategies and remedy their queries in time.
Time-based completely call routing.
After strolling hours, you can robotically direction calls in your dealers’ mobile telephones or go away a voice message for the caller – allowing them to know that your organization in no way omitted a name and you may get in contact with the first aspect.
Programmable extensions with multi-stage IVR
You can configure your IVR extensive range in India with menu and more than one sub-menu alternatives. Filter down your client queries by using routing them through the proper channels proper down to the proper individual coping with the specific problem.
Easy CRM integration
Integrate our smart IVR machine cloud-based ivr solution all of the foremost CRM companies in India and document statistics like caller information, call period, time, caller vicinity, the verbal exchange, and so on.
There’s a pool of international and home digital and toll-loose numbers to be able to pick out from. Your IVR range wants to be as unique as your agency.
Blacklist unwanted callers and prioritize essential calls with our hosted IVR solutions. Improve agent productivity using a manner of saving time.
Scale as effortlessly as you set up
Scale up or down as consistent with your needs with no infrastructural downside. Whether you want to set your IVR solution up or scale it – we’re best a name away!
However, we’re depended on through over 15000+ organizations throughout sixty five+ international locations and are the leading cloud conversation business enterprise in emerging markets in less than 10+ years. We’ve matured to turning into a globally diagnosed named with over 550+ employees offering our clients unheard of reliability and intelligence in commercial enterprise telephony through our flagship product Super ReceptionistTM.
What is the which means of Hosted IVR solution?
IVR or Interactive Voice Response is an automatic bot that greets you whilst you name it. You don’t have to spend long hours explaining your situation to 1-of-a-kind human beings, as a substitute the bot asks you questions primarily based for your queries, and also you reply to it the usage of your keypad.
The word ‘hosted’ genuinely method “on the cloud”. Hosted IVR method that every one the infrastructure of a normal IVR system will really be transferred to your cloud.
What is the IVR solution?
Interactive voice response device (IVR) is a machine in which the customers call is with the useful resource of the pre-recorded message. This message lets in the caller to attain to a solution for the problem. The caller has to press the popular quantity which related to their hassle as they listen to the recording. If the problem isn’t always solved through the IVR, it is transferred to the company agent.
IVR is brief for Interactive Voice Response, at the same time as OBD is brief for Outbound. One maximum important difference among the 2 is that an IVR allows the purchaser to have interaction with the machine using their cloud-based ivr solution – either via commercial corporation SMS or calls. No high costs on infrastructure and its maintenance. All your statistics may be safe and cosy at the cloud, that is operative handiest by way of your employer