Inbound Call Center Solutions - Ace Peak Investment

Inbound Call Center Solutions

Our plug and play answer has all of the capabilities you want to set up an inbound call center solutions answer in 24 hours or lots much less.

Skill Routing

Route calls properly based on time of the day, ability company, client precedence or account manager. After that,  every potential, calls are divided frivolously among sellers the use of idle agent first pinnacle judgment.

Improve Service Levels with Live Monitoring

Real-time Call Queue Updates alert inbound call center solutions even as wait instances are struggling. Live dashboards allow actual-time call queue manage inside the course of a couple of campaigns. Forty+ ancient reviews help choose out human resources or agent schooling requirements. Live name monitoring with snoop, barge-in, & whisper assist save you escalations and enhance the first-call choice.

Call Queue Reports

Dashboards replace every 5 seconds to provide supervisors actual-time view of name queues.

Call Recordings

Access your cloud name recordings from anywhere results easily.

Live Monitoring

Supervisors can display calls in real-time.

CTI Integrations

CRM integrations enhance sellers performance by way of manner of 30%

Advanced AI Tools

Advanced gadget together with inbound call center solutions reputation IVR, bots & speech analytics. Give your managers and supervisors the system and opinions they want to optimise overall performance.

Ozonetel is one of the best cloud telephony vendors who private the entire stack. After that, do not depend on any zero.33 birthday celebration CPaaS for on foot our product and characteristic our very own development, hardware, and telecom data.

However, ISO-licensed solution is thought for its advanced voice remarkable, ninety-nine: nine % uptime, and a hundred name logging. Open APIs assure deep integrations with CRM and different organization gear. 

Want More Control & Customization? 

Use your call records to expand custom answers in your agency. Ozonetel is one of the few Call Center answer corporations that offer clients the selection of an Open API platform to grow their private solutions.

Inbound Call Center Agents

Experience the TeleDirect Difference with our Dedicated and Shared Call Agents offering your customers a notable call revel in a while simultaneously providing you results-driven accepted performance.

Lead Qualification

Basically, song your lead and earnings inbound call center solutions with our know-a way to engage your callers to make sure opportunities become clients.

Customer Service

However, are a real extension of your agency that gives professionalism and information for an excellent customer enjoy.

Who can use Toll-Free Numbers

Basically, appointment toll-free numbers or for emergency services which include an ambulance. After that, it clean for parents to track software program recognition, discover approximately brilliant programs, and plenty more.

Reservation Services

After that, specialised in reservation 631 area code for more than one industries. However, characteristic mounted a confirmed model of fulfilment for over two many years.

Order Processing

Basically, PCI Compliant information inbound call centre solutions and protocols ensure your services and products are effectively processed speedy & without issues.

Direct Response & Media Support

We offer an unbroken verbal exchange channel for your DR and marketing campaigns thru our extensive records.

Overflow & After Hours Support

However, 24/7/365 services ensure your commercial enterprise never closes with the aid of manner of our immoderate availability of entrepreneurs prepared to assist your clients each time, everywhere.

Help Desk Services

However, your contemporary inbound call center solutions with our knowledgeable Agents able to pick out, determine and decide answers for an immediate decision.