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Person interface for clients to ship emails to retailers. Customers can now submit the e-mail addresses for help, as configured in the e-mail channels on Configuration Manager. Or, put in force their own email submission bureaucracy on their web sites. Ahead of them to the inbound email server as configured for Contact Center. For info, see the way to installation email channels. My Account a portal for clients to post statistics requests or open instances and acquire responses to requests. Customers may want to check the popularity of their cases or close their cases the usage of this portal. We are no longer supplying My Account, with the aid of default, for Local CRM. However, for extra advanced implementations, we provide the CRM API. Which can be used by Contact Centers to enforce their own portal much like My Account. For details, see our CRM API documentation.