Internet Connectivity Options for South Africa VoIP to a recent report published by STANLIB, global Internet access has increased from a mere 400 million users in 2000 to an estimated 3.2 billion users in 2015. In some regions, as much as 95% of the population actively uses the Internet. But in other places, like South Africa, Internet penetration clocks in at a mere 47%. Well, as most South African residents could tell you, the Internet connection speeds are slower in South Africa than in many other developed countries. STANLIB’s report notes that the global average connection speed is 5Mbps. And South Africa falls well below that average at 3.4Mbps. Given this information, it is no surprise that many South African businesses have trouble optimizing for VoIP communications.
Internet Connectivity Options for South Africa VoIP
The Internet Service Provider (ISP) industry in South Africa is booming, and there are many providers from which to choose. Telkom, WebAfrica, Vox Telecom, and Internet Solutions are just a few. But, not all ISPs are created equal. To ensure you have the Internet connectivity and bandwidth needed to support VoIP communications, be sure to ask any potential providers to give you details on the following topics.
STANLIB notes that South Africa has an average connection speed of 3.4Mbps, and a peak connection speed of 16.8Mbps in the first quarter of 2015. In order to support VoIP, you need at least 85 – 100 Kbps per concurrent (simultaneous) call. “It really depends on how many seats you need,” says Justin Da Costarista, an Ace Peak Investment Account Manager based in South Africa. “If you only need 5 hosted seats for a cloud PBX solution, you really only need a 2Mbps ADSL line. If you need 20 seats on a hosted call center platform, I would recommend a 20Mbps line.”
But to ensure great VoIP call quality in South Africa, you need more than adequate bandwidth. “Above all, you should always keep your voice and data separate,” says Da Costarista. “It is essential to maintaining good call quality when making the switch to VoIP communications. The bottom line: understand your capacity and concurrent call needs, and check with your VoIP provider. They’ll be able to help you choose the right bandwidth allocation for your needs. Plus, they can help you ensure that your voice and data traffic is processed separately. This one should be fairly obvious. As you evaluate South Africa ISPs, you need to take your business’s budget into consideration. You need a reliable Internet connection to support VoIP, but you don’t want to spend a fortune on it.
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