Virtual Customer Engagement
With an all-under-one-roof suite of digital channels, businesses can connect with their customers whenever and wherever they want to.
Get in touch with your customers Instantly
Digital customer engagement is becoming increasingly crucial for businesses as customers demand faster, more convenient ways to interact with them. With digital customer engagement, companies can provide their customers with comfortable communication.
50%
Internet users prefer using chatbots more
$150B
Expected global consumer retail spend through chatbots by 2024
75%
By 2025, it is predicted that 80% of customer experience (CX) organizations will be using a single solution for messaging.
Establish Communications Across Multiple Digital Channels
Email is a powerful communication tool that can significantly impact customer satisfaction if used correctly. That’s why it’s essential to focus on it through emails.
Web Messaging
Web Messaging is a powerful tool for businesses to communicate with their prospects. It eliminates the need for long phone calls, allowing enterprises to quickly solve customer queries and provide them with the best possible customer experience.
SMS Messaging
SMS messaging effectively allows businesses to reach customers without disrupting their daily lives. It is a familiar mobile channel that will enable companies to send messages directly to the user’s phone.
Social Media
Social media has become an integral part of our lives. So it’s no wonder businesses are now taking advantage of this to provide superior experiences & build a better brand image.
Co- Browse & Screen Sharing
Co browse and screen share are innovative ways to help customers solve their problems live. They can quickly identify and resolve customer issues by allowing customer service representatives to see the same page as their customers.
Assumed Engagement
With assumed engagement, you can better understand your website visitors’ behaviors. By collecting data on each visitor, you can gain insights into their interests and preferences, allowing you to tailor content accordingly.
