Ace Peak Investment
Acepeak Investment understands how important it can be to give customers peace of mind that their data is safe. Our cloud communications platform uses the most reliable and up-to-date technology to protect your organization’s data.
What is HIPAA?
Who is HIPAA applicable to?
Is Acepeak Investment able to offer a business associate arrangement?
Most Frequently Asked Questions
1. How can Acepeak Investment connect to my external server?
After you have enabled external storage on the Acepeak Investment platform you will need to connect. Enter your bucket name, Access Key ID and Security Access Key provided by A2P.
2. Do recordings get automatically transferred to my server?
Yes. Once you enable external storage and connect successfully, recordings will transfer to your secure server.
3. What happens if a user tries to playback a recorded recording?
Your server console can manage access permissions to recordings stored on an external server.
4. Will recordings be saved to Acepeak Investment if I enable external storage?
Customers have the option of retaining recordings, both internally and externally. Administrators can turn on or off Acepeak Investment local storage and decide how long they should be kept.
5. What length of time are these recordings kept?
You can manage the retention of external recordings from your server console. When call recording is enabled, customers can define their own local data retention policies. Acepeak Investment offers the option to retain data for 30 Days.
6. Is it safe to transfer recordings?
A2P uses HTTPS for secure communication and can control the level of encryption. SFTP uses TLS to protect the communication path, making it a secure way of transferring and storing files remotely.