Transactional SMS
The meaning of Transactional SMS & Text Messaging Revolution
Transactional SMS has a high open rate, meaning your customers will see your messages. It’s a great way to keep in touch with customers post-purchase for delivery notifications, order statuses, and more. SMS is still the most reliable way to reach people; it’s more likely to be read than an email or social media notification.
SMS is non-marketed and targeted toward customer support, aiming to deliver better customer service and experience by building healthy communications between the organization and its audience. You can send automated SMS replies which will help you to manage your customer’s queries without any delay and give them a prompt response.” Transactional SMS” has emerged as a go-to means for customer communication across many companies and organizations all around the globe.
Transactional SMS
Transactional SMS is an automated text message a business sends its customers or users to deliver critical information about a company’s services or products. For example, keep customers informed about their account activity and transactions. Non-promotional so that customers will appreciate your messages more. Trigger automated messages based on customer actions for a highly personalized experience.
You can easily send e-receipts to customers after online transactions. Keep customers updated on their purchase journey & a quick and easy way to communicate with customers.
Keep your customers in the loop about their purchase progress. Deliver updates about shipment and delivery & retain customers by providing post-purchase support. Send reminders for payments and subscriptions.
Different Types of Transactional SMS
Convey important transactional information to your customers at the right time.
Keep your customers updated on their transactions. Boost customer loyalty and trust by keeping them informed about their purchase history. Improve customer satisfaction by ensuring that they are always up-to-date on their purchases.
Improve customer satisfaction with automated updates on their order status. Send one-time passwords (OTP) to customers for verification purposes. Keep customers updated on the shipping and delivery of their orders. Automate e-receipts to improve customer retention.
One-time passwords
(OTPs)
Protect your customers and their data with OTPs & verify customer actions quickly and easily. Improve your security protocol without adding extra stress for customers. Send automated OTPs straight to customers' phones.
Informative Notices
Keep your customers informed about their order status and other critical information via SMS. Convey important information in a quick and easy-to-read manner. Help reduce the number of customer queries and complaints by keeping them updated on everything related to their purchase.
Booking Confirmations & Cancellations
Keep your customers in the loop with timely and informative SMS messages. Boost customer satisfaction with quick and easy communication. Help reduce cancellations by reminding customers of their booking status. Send SMS messages in multiple languages for a global reach.
General Alerts
Keep your customers updated on important events through SMS alerts. Send transactional SMS as alerts for specific actions to your customers & deliver effective customer service with transactional SMS. Quick and easy setup for sending SMS alerts.
Promotional vs. Transactional SMS
With promotional SMS, businesses can easily target their audiences based on location, age, gender, interests, and more. Compared to other traditional forms of marketing, such as TV commercials or print ads, promotional SMS is a much more cost-effective way to reach customers.
Keep customers updated about important events and updates. You can send urgent messages to large groups in a short time & high open rates due to the sense of urgency generated. However, customers cannot unsubscribe from transactional SMS messages.
Receive real-time notifications for customer actions. Automatically send SMS messages in response to customer actions & keep customers engaged and interested with valuable content. Increase customer retention rates.
Promotional SMSes can increase sales by enticing customers with discounts and offers. Transactional SMSes are perfect for confirming orders and conveying important information about them to customers, such as order confirmations, tracking information, delivery updates, etc.
SMS business impact
Increase customer engagement and loyalty through promotional SMS campaigns. Create a two-way communication channel with customers through transactional SMS messages. Save time and money by automating SMS messages through business software integrations. Generate leads and sales through targeted SMS marketing campaigns.
A convenient way of advertising and marketing your product or services.Targeted traffic that can result in better purchase rate and customer retention. It can be a more cost-effective means of advertisement when compared to other marketing strategies.
A fast, easy, and reliable way of getting your message across to your customers without much delay.
With SMS, customers can easily opt-in to receive notifications about their order status, product delivery, and more. This creates a transparent two-way communication channel that builds trust and credibility between your brand and customers. According to a study by Twilio, 95% of people prefer to communicate with businesses via SMS rather than email or phone call.
Keep your customers informed of critical updates in real-time. Facilitate customer satisfaction and, create positive impacts on your business & deliver a valuable, superior experience to your customers. Maintain communication with your customers through regular SMS updates
SMS is the most preferred customer support communication channel. Customers prefer to make reservations through SMS for its convenience and simplicity. Keep customers engaged by providing them with an easy way to reach you.
Promote your business while delivering value to your customers.& connect with your customers through rich communication experiences. Enable you to market your business in a more effective way & increase ROI on your SMS marketing campaigns
Achieve a high ROI through promotional SMS messages. Increase customer loyalty and create repeat business with transactional SMS messages. Improve customer satisfaction with informative SMS messages. Make your customers feel special by providing them with exclusive discounts and deals.
SMS messages provide a more personal connection with customers, fostering trust and loyalty. Businesses can use SMS messages to cross-promote products or services, increasing the chances that customers will take advantage of offers. Customers appreciate SMS notifications about special deals, discounts, and promotions.
By sending transactional SMS messages, businesses can ensure that customers are adequately notified of significant changes or updates.
Different Ways to Send Transactional SMS Messages
Send SMS messages to your target audience in a streamlined workflow. Integrate easily within your existing system. Connect with customers on a more personal level than email communications. Get real-time notifications when an SMS message has been sent and received.
Sending bulk SMS messages is a quick and easy way to communicate with your target audience. You can automate the entire process, making it simpler and more efficient. Many customization options are available to ensure your messages are properly delivered and received. Leveraging the services of a reputable bulk SMS provider will ensure that your messages reach their destination quickly and reliably.
Enjoy the ease of communication for customers globally with an instant connection through a secured communication channel. It simplifies the process of communicating with global customers. Having transactional messages provide an added layer of security.
Advantages of Transactional SMS
You will be able to automate your customer service and save time. Automated messages are always sent on time, ensuring customers get all the essential information. Transactional SMS is an efficient way of communicating with your customers. Keep track of all your conversations with your customers in one place.
Transactional SMS helps businesses to establish reliable communication channels with their clients, contributing to improved customer engagement. The secure and reliable delivery of transactional messages builds trust between a company and its customers. In addition, transactions made through SMS are quicker and more efficient than those made through other mediums, such as email. Companies can use transactional SMS messages for various purposes, such as password resets, order confirmations, shipping notifications, etc.
Enjoy fast and assured delivery to customers, no matter where they are.
It is cost-effective compared to other communication channels. You can keep your customers informed with up-to-date information.
Transactional SMS is more reliable than other forms of communication, such as email or social media. They provide a fast, efficient, and secure two-way communication channel between customers and businesses. They help companies keep transactional data organized and accessible, which can be used for marketing purposes or to improve customer service.
Pocket Friendly
Send SMS messages to your customers without any manual effort. Automated SMS messages are more reliable and prompt. Keep your customer base intact with automated SMS messages. It is a very cost-effective way to send SMS.
SMS is one of the most cost-effective ways to reach your customers. Customers can reply to your SMS messages in seconds, making it a quick and easy way to get feedback or customer support SMS has been shown to have high engagement rates and return on investment, meaning that you’ll see better results from your marketing campaigns.
Big Market for Cell Phones
More people are using mobile devices to connect to the internet than ever before, giving your company a wider audience. In addition, mobile devices offer users more convenience and flexibility than traditional computers, making it easier for them to access your company’s website or app.
SMS is the easiest way to communicate with customers on a global scale. Fast, reliable, and convenient communication for customers & easily integrates into marketing campaigns for increased ROI. No need for additional software or training.
You can reach your customers anytime, from any location. They offer a high delivery rate and are unaffected by busy signals or lousy reception. Transactional SMS messages come with an automatic reply feature, which helps keep customers in the loop.
They’re a highly cost-effective form of communication when compared to other mediums.
Higher Potential for Integration
Send SMS messages directly from your existing software & receive SMS replies and add them to your customer database. Easy integration with prebuilt plugins and APIs
& automated triggers for sending SMS messages.
With our easy-to-use interface, you can quickly and easily integrate our transactional SMS services into your website, application, or business process. As a result, gain complete control over how you use your transactional SMS to communicate with your customers, ensuring optimum customer interactions and engagement.
Conclusion
Gain real-time insights into customer behavior to drive engagement. Deliver a personalized experience across all channels to increase customer loyalty and satisfaction. Increase conversion rates with proactive chatbots that guide customers through the buying process. Create an interactive community forum for customers and your brand to engage with one another.”
